Memberships purchased via Direct Debit prior to June 2019 require you to re-add your details.
When we migrated to a new online membership platform, for security reasons we weren't able to transfer the Direct Debit information in to the new platform. As a result, ALL Memberships have been transferred without Direct Debit information and with auto-renew disabled.
A recurring payment method (Direct Debit or PayPal) can easily be manually added to your Membership to enable auto-renew. Please see the instructions below.
If you require any help or need any further information please do not hesitate to get in touch.
To setup auto-renew for a membership purchased prior to June 2019:
- Go to Account > Subscriptions
- Click on the subscription you would like to add auto renewal to
- Click the Auto-renew toggle
- The next page tells you when your next payment is due.Select your payment type
- Click the Add payment method button in the dialog
- Select the preferred payment method on the Checkout page
- Complete payment
Once a payment method has been added, the associated membership will have auto renew enabled. When the renewal date arrives, the membership will automatically process a renewal payment using this payment method and extend your membership without any extra effort on your part.
A recurring payment method can easily be disabled or deleted in future if required.
